FAQ
ORDERS AND PAYMENT
What payment methods are accepted?
We accept payments by credit card (Visa, Mastercard, American Express), PayPal and Klarna for payment in installments.
Is the payment secure?
Yes, all payments made on our site are secured through SSL encryption and the secure payment protocols of our partner banks.
Can I modify or cancel my order after purchase?
If your order has not yet been shipped, you can modify or cancel it by contacting us within 24 hours of purchase.
How do I use a promo code?
Add your products to the cart, enter your promo code in the box provided for this purpose before validating your order, and the discount will be applied automatically.
How do I know if my order has been validated?
Once your order has been placed, you will receive a confirmation email with a summary of your purchase.
SHIPPING AND DELIVERY
What are the delivery times?
Orders are shipped within 24 to 48 hours. Delivery generally takes 3 to 5 business days in France and 5 to 10 business days in Europe.
How do I get free delivery?
Standard delivery is free in France for all orders.
Where do you deliver?
We deliver to France and most European countries. For international delivery, please contact us.
How can I track my order?
An email with a tracking number will be sent to you as soon as your order is shipped. You can track its progress on our website.
Will I have to pay customs fees?
Customs fees may apply to orders outside the European Union and are the responsibility of the customer.
RETURNS AND WARRANTY
What is your return policy?
You have 14 days after receiving your order to request a return if the product does not suit you. The product must be unused and in its original packaging .
My product is defective, what should I do?
If you receive a defective product, contact our customer service with photos of the problem so that we can find a solution quickly.
Is the LED mask guaranteed?
Yes, our LED mask is guaranteed for 1 year against manufacturing defects.
ABOUT THE AZURE SKIN LED MASK
How does LED light therapy work?
LED light therapy uses different wavelengths of light to stimulate skin cells. Each color targets a specific need:
Red & infrared : stimulates collagen and reduces wrinkles.
Blue : fights the bacteria responsible for acne.
Yellow : improves radiance and soothes the skin.
How long before I see results?
The first results are visible after 3 to 4 weeks of regular use. For optimal effects, use for 8 to 12 weeks is recommended.
How often should I use the LED mask?
We recommend 3 to 5 sessions per week of 10 to 15 minutes each.
Can the LED mask be used with skincare products?
Yes! It is recommended to apply a hydrating serum or sheet mask immediately after using the LED mask to maximize its effects.
Is the LED mask safe for the eyes?
Yes, our mask is designed to protect your eyes. However, if you are sensitive to light, you can close your eyes during the session or use protective glasses.
Are there any contraindications?
The use of LED masks is not recommended for:
Pregnant women (as a precaution).
People undergoing photosensitizing treatment (certain medications).
People with severe dermatological diseases (seek medical advice).
Can the LED mask be used after permanent hair removal or microblading?
Yes, but it is recommended to wait 48 hours after these treatments before using light therapy.
6-week program with Eyenlips masks
Yes, the program can be tailored to your specific needs. Contact our team for personalized advice.
Should I continue using it after 6 weeks?
Yes, to maintain the results obtained, we recommend continuing with 2 to 3 sessions per week, accompanied by appropriate care.
Can I use the Eyenlips masks without the LED light?
Of course! Eyenlips masks can be used alone as a moisturizing and nourishing treatment, but their effectiveness is enhanced when combined with light therapy.
Are Eyenlips masks suitable for all skin types?
Yes, each Eyenlips mask has a specific formulation: hydration, radiance, soothing, purification... There is one for every skin need.
CUSTOMER ASSISTANCE AND SUPPORT
How to contact us
You can contact us via email : contact@peaudazur.com
Facebook / Instagram : @peaudazur
I can't log in to my account, what should I do?
If you have forgotten your password, click on "Forgot Password" on the login page and follow the instructions.
How can I protect my personal data?
Peau d'Azur complies with GDPR legislation. Your personal data is protected and is neither sold nor shared.
GENERAL INFORMATION
Are your products vegan and cruelty-free?
Yes! All our products are vegan and not tested on animals .
Is the LED mask effective on mature skin?
Yes, red and infrared light is ideal for stimulating collagen production and improving skin firmness.