FAQ
ORDERS AND PAYMENT
What payment methods are accepted?
We accept payments by credit card (Visa, Mastercard, American Express), PayPal and Klarna for payment in installments.
Is the payment secure?
Yes, all payments made on our site are secured through SSL encryption and the secure payment protocols of our partner banks.
Can I modify or cancel my order after purchase?
If your order has not yet been shipped, you can modify or cancel it by contacting us within 24 hours of purchase.
How do I use a promo code?
Add your products to the cart, enter your promo code in the box provided for this purpose before validating your order, and the discount will be applied automatically.
How do I know if my order has been validated?
Once your order has been placed, you will receive a confirmation email with a summary of your purchase.
Les K-Actifs peuvent-ils être utilisés seuls ?
Oui.
Les K-Actifs peuvent être utilisés seuls en soin express, ou associés à la lumière LED dans une approche plus complète, inspirée des soins réalisés en institut.
Le Pack Mix contient-il toujours les mêmes masques ?
Non.
Le Pack Mix est une sélection évolutive, réalisée par l’équipe Peau d’Azur en fonction de la saison.
La composition peut varier afin de rester cohérente avec les besoins généraux de la peau au fil de l’année.
Comment contacter Peau d’Azur ?
Vous pouvez nous contacter directement via la page Contact du site.
Les demandes professionnelles sont traitées en priorité.
SHIPPING AND DELIVERY
What are the delivery times?
Orders are shipped within 24 to 48 hours. Delivery generally takes 3 to 5 business days in France and 5 to 10 business days in Europe.
How do I get free delivery?
Standard delivery is free in France for all orders.
Where do you deliver?
We deliver to France and most European countries. For international delivery, please contact us.
How can I track my order?
An email with a tracking number will be sent to you as soon as your order is shipped. You can track its progress on our website.
RETURNS AND WARRANTY
What is your return policy?
You have 14 days after receiving your order to request a return if the product does not suit you. The product must be unused and in its original packaging .
My product is defective, what should I do?
If you receive a defective product, contact our customer service with photos of the problem so that we can find a solution quickly.
Is the LED mask guaranteed?
Yes, our LED mask is guaranteed for 1 year against manufacturing defects.